When a worker commences a shift they check-in via voice or data connectivity by pressing the on screen button. The worker is then able to record a voice or text message in the system, notifying of their movement for the day, and period of time. At this point they also select when they would like to receive check-up calls throughout the day.
When the time comes, the system dials the worker to request their lone worker ID.
If they do not answer their phone, it will try them two more times before an alarm is raised. The alarm response procedure will be customized to each individual and may involve checking their pre-recorded or text message to determine their location and then contacting a supervisor or emergency services.
If the worker does answer and successfully enter their ID, the system will simply dial again at the next set time. In an emergency, the worker can press the SOS emergency button in the app or activate the Bluetooth Duress Pendant, which will immediately call the 24/7 monitoring centre, notifying them that the worker is in a duress situation.