Smart Hub Medical Alarm

Smart Hub Medical Alarm2018-09-12T08:05:17+00:00

Project Description

The Smart Hub Medical Alarm is your emergency link to help when you need it most.

It is ideally suited to people who want to enjoy the continued independence and freedom of living in their own home.  The knowledge that trained and caring professionals will be available anytime night or day, brings a great sense of peace and confidence.

Main features

  • Mobile & NBN network ready
  • Able to work without landline connection
  • IP remote programming and device management
  • Backup connectivity options
  • Monitored by our 24/7 monitoring centre
  • Capable of interfacing with up to 35 sensors in the home

Who is it suited to?

The Smart Hub medical alarm is designed to assist people to maintain their independence in the home.  The high degree of flexibility offered by the alarm means a wide variety of users can benefit from the state of the art technology, including:

  • Older people
  • People living with a disability
  • Individuals who have been discharged from hospital and require additional support
  • People with long-term health conditions

How does it work?

Each Smart Hub is supplied with a personal pendant that can be worn on the wrist or around the neck, allowing the user to activate an alarm call from anywhere in the home, without having to struggle to reach a phone.  Alternatively, the alarm can be activated by the red help button on the Smart Hub base unit.

When the Smart Hub is activated in an emergency, it contacts our 24/7 monitoring centre, putting the user in contact with one of our trained care consultants who will aid the user by assessing the situation and determining what action needs to be taken; such as a family member or friend contacted, after-hours doctor organised, or emergency service to be called.  With advanced bi-directional capabilities, the new pendant confirms alarm activation for the wearer via a green light, offering added reassurance.

Our care consultants always stay on the line until help arrives. Interfacing with up to 35 smart sensors, the Smart Hub is capable of monitoring a wide range of situations in the home.

The Smart Hub is the newest and most advanced medical alarm from Tunstall Healthcare with digital technology, offering a future-proofed solution.  With a range of connectivity options and Tunstall’s new Device Management Platform, the Smart Hub is the most flexible Home based medical alarm in the Marmic Meditrak collection.

With IP remote programming via the Device Management Platform, the Smart Hub continuously monitors connectivity and is capable of providing diagnostic information and receiving regular feature updates, reducing the need for on-site technicians.

Incorporating GSM technology and working on the 3G mobile network, the Smart Hub functions independently of landline infrastructure and boasts over 40 hours of back up battery life, ensuring user safety in the event of a power outage.

Clever, not complicated.


Purchase price:


Plus monthly monitoring fee:


Includes 24/7 monitoring by trained staff & monthly SIM fees (connected to the Telstra network)

Perth Metro Area Installation:



For more information and purchasing options, either

Contact us on 1300 993 228
Send us an email via our Contact Form

Our policy of continual development means that product specifications and appearance may change without notice. Neither Tunstall or Marmic Meditrak accept any responsibility for any errors and omissions contained within this information.

© 2016 Tunstall Australasia Pty Ltd.

® Smart Hub is a registered trade mark.

Frequently Asked Questions

Yes, the new Smart Hub is able to be used with the NBN, Pots (landline), via a mobile network or VOIP (connected to your computer).  If you are in a house where the only phone connections you can get are mobile, then the Smart Hub is perfect.  It comes with a SIM and will connect up straight to the 24/7 Monitoring Centre once you turn it on and test press the SOS for the first time.
Please make sure you have opened the box, located the instructions inside and thoroughly read them from start to finish.  All you need to do is to follow exactly the directions provided and your Smart Hub will be ready to go.  If, you are still unsure after you have read all of the instructions, then don’t hesitate to call us on 1300 993 228 or email us with your questions.
When the Monitoring Centre operator calls 000, it is the Ambulance operator that makes an assessment of your condition and will decide if it is in your best interest that the Ambulance service attend.  They will do so irrespective of your level of health cover.  Depending on what state you are living in, each Ambulance service may have differing policies for billing you after the event and subsequent transport to hospital.  Neither Tunstall Healthcare or Marmic Meditrak are responsible to pay for any Ambulance bill that may result in your emergency transport to hospital.
We suggest that you invest in a Key Safe that is either wall mounted or padlocked on the outside of your home. Please refer to our two models available listed under accessories.

If you do have a Key Safe, it will have a spare set of house keys inside.  When you first signed up for the 24/7 Monitoring Centre, you will have informed the centre of the code for the Key Safe.  In the event of an emergency, the operator will give that code to the Emergency services so they can gain access without having to break into your home.

Yes, of course.  Many people find that once they have had the peace of mind knowing they are protected by being connected to the 24/7 Monitoring Centre don’t want to part with it.

Just contact us and let us know that you want to buy the unit and continue with the monitoring response service.  Our Accounts Department will send you the necessary form and adjust your payment details as required.