To raise an alarm, simply press the red button either on your pendant or on the alarm unit (this may vary according to the device you are using). The alarm calls the 24/7 response centre and one of the friendly response operators will assist you straight away via a two-way speech function on the alarm. The operator will be able to hear you and other happenings in the home. You do not need to be right next to the phone or the alarm base unit, just talk in a normal voice from wherever you are and the operator will hear you clearly.
If you are in need of assistance, advise the operator (if you are able) of the situation and who it is that you would like them to call. The operator can contact your nominated contacts or the emergency services to attend depending on your needs. They will always contact your nominated next of kin if you are taken to hospital, even if they live interstate or overseas. If you are unable to actually speak when your alarm calls the centre, don’t worry, the operators will know that you need help and will organise assistance for you quickly.
In the case of an alarm being activated by one of our devices that has GPS capabilities, the location of the wearer will be passed on immediately to one of the wearers nominated contacts or emergency services as required.
When should I activate my alarm?
You should press your pendant for any situation where you may need assistance, whether you have fallen, feel ill, feel at risk (perhaps from an intruder), in the case of a fire or for any reason that you feel is important and you need help. You can also press your pendant if someone else in your home needs assistance. The operator will arrange for emergency services if your partner or a visitor to your home requires help.
What if I accidentally press my pendant?
If you accidentally press your pendant do not worry, just advise the operator that it was accidental – they will be happy to hear that you are okay.
Keep Marmic Meditrak updated
We ask all clients to complete a Client Information Form which includes: medical history, medication taken, access to the home in the event of an emergency and a list of nominated emergency contacts. This information enables our response operators to source assistance for you quickly and be able to pass on relevant medical information to emergency services if required.
One important point to remember is that if any of your details change, for example any new medical problems, changes to your emergency contacts details or if you are going away on holidays, that you advise us at Marmic Meditrak by way of an email. We at Marmic Meditrak will pass on the information to your relevant Emergency Response Centre. If unsure, you can also press your pendant and when the operator answers just let them know what the changes are.
All 24/7 Emergency Response Centres used by us are staffed and located within Australia.