The Care@Home Medical Alarm is your emergency link to help when you need it most.

This home-based alarm is easy to use and linked directly to a 24/7 Emergency Response Centre. Because the unit has a 4G SIM installed, no landline or NBN is required.   The user can activate an emergency call from anywhere in the house or yard by pressing the pendant/bracelet.

Main features

  • Links you directly to a 24/7 Emergency Response Centre

  • Works independently of a landline phone connection

  • 4G SIM connectivity.  Suit those in metro and rural areas

  • Expandable: Can be linked to Voice Activated technology

  • The Duress pendant is fully water proof

Who is it suited to?

The Care@Home alarm is designed to assist people to maintain their independence and freedom of living in their own home.  The knowledge that trained and caring professionals will be available anytime night or day, brings a great sense of peace and confidence.

The high degree of flexibility offered by this system means a wide variety of users can benefit from the state-of-the-art technology, including but not limited to:

  • Senior members of the society
  • Those living with a disability
  • Those who are lacking a social support network
  • People with any long-term health conditions

How does it work?

Each Care@Home alarm comes with a duress pendant that can be worn on the wrist or around the neck on a lanyard.  This allows the wearer to activate the alarm call from anywhere in the home.  Alternatively, the alarm can be activated by pressing the big button on the front of the Care@Home alarm itself.

Once the alarm call is activated it contacts our 24/7 Emergency Response Centre where one of the operators will speak with you and then assess the situation.  They will then determine who to call to assist you. This may be your family or the relevant emergency services to attend your home ASAP.

Cost

Purchase price:

$495

Plus monthly monitoring fee:

$38

Which includes 24/7 back to base monitoring by trained staff + SIM fee + Manufacturers licence and hosting fee

Perth Metro Area Delivery & Installation:

$165

(once-off cost)

 

For more information and purchasing options, either

Contact us on 1300 993 228
Send us an email via our Contact Form

Frequently Asked Questions

My house doesn’t have a land line phone connection, can I still use a Care@Home?

Yes, the new Care@Home alarm has a 4G SIM installed which allows it to connect directly to the closest Telstra network.  No need of a landline connection.  Once you have installed the alarm and pressed the SOS button on the alarm (or your pendant)  it will connect you to the 24/7 Monitoring Centre.

Please make sure you have opened the box, located the instructions inside and thoroughly read them from start to finish.  All you need to do is to follow exactly the directions provided and your alarm will be ready to go.  If, you are still unsure after you have read all of the instructions, then don’t hesitate to call us on 1300 993 228 or email us with your questions.

When the Monitoring Centre operator calls 000, it is the Ambulance operator that makes an assessment of your condition and will decide if it is in your best interest that the Ambulance service attend.  They will do so irrespective of your level of health cover.  Depending on what state you are living in, each Ambulance service may have differing policies for billing you after the event and subsequent transport to hospital.  Neither Care@Home or Marmic Meditrak are responsible to pay for any Ambulance bill that may result in your emergency transport to hospital.

We suggest that you invest in a Key Safe that is either wall mounted or padlocked on the outside of your home. Please refer to our two models available listed under accessories.

If you do have a Key Safe, it will have a spare set of house keys inside.  When you first signed up for the 24/7 Monitoring Centre, you will have informed the centre of the code for the Key Safe.  In the event of an emergency, the operator will give that code to the Emergency services so they can gain access without having to break into your home.

Yes, of course.  Many people find that once they have had the peace of mind knowing they are protected by being connected to the 24/7 Monitoring Centre don’t want to part with it.

Just contact us and let us know that you want to buy the unit and continue with the monitoring response service.  Our Accounts Department will send you the necessary form and adjust your payment details as required.

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